Ulta Beauty

I found the staff friendly and highly knowledgeable. An Associate worked with me on a couple of purchases while she shared her industry experience and product knowledge. Great store and staff! Go there, you’ll like it.

Unhappy with my experience at the salon. I booked with an Elite stylist and apparently I picked the signature haircut which comes with the deep conditioning. I didn't remember what I booked, but the stylist had her assistant wash my hair. The assistant asked did I book the one with the deep condition, but I didn't think I did (I found out at the end I did and I paid for it because I dislike having to go back and forth with anyone). The elite stylist cut my hair really quickly and just sent me to her assistant to dry and style my hair again. Overall I picked the elite stylist because I wanted her to do my hair, but her assistant did pretty much everything except the cut. Right after the cut the assistant styled so the main stylist I booked didn't even check the cut. I asked for some beach waves and the assistant did a good job, my tip was for her. At the end the elite stylist did more cutting, but with curls she was just winging it. I ended up washing and straightening my hair and it's soo choppy and uneven. For a hundred bucks I am very disappointed and I'd never come back. I think the elite stylist overbooks and can't keep up with her work. I kept hearing her say how many clients she had and that didn't make the experience feel like it was worth it being so rushed. I need to go find someone else to fix the uneven edges. I think it's unacceptable work by her and she needs to stop overbooking because the quality is not there. Everyone else at the store is friendly, this is just for the salon.

The worst Ulta I experienced with customer service, attentiveness, and cleanliness and restocking. No one greeted me, asked me if I needed help, asked me if I found everything okay, and I waited so long to check out for my one item- while 2 the customer service agents plus the lead were on their phones and chatting with one another.