FACE FOUNDRIÉ - Austin South Congress

december 15th, 2026. REMEMBER this date because it’ll be the ONLY & last thing that this shop will be known for. the full story: my gf was coming in for a scheduled appointment. she was about 6 minutes late. she was notified about the grace period 3 min before the deadline. she knew nothing about this rule, she only knew until 3 minutes of the deadline. (mind you that most places have a 10 min grace period.) my gf told the clerk over the phone that she was going to get there at 4:45pm. when we got dropped off by the uber, she walked in as fast as she could with an injured toe nail. i decided to walk to the pizza shop. 3 min in, she calls me crying over the phone, telling me that her appointment was cancelled & on TOP OF THAT, was told disrespectfully. i hurried back & walked in the store & asked for an explanation. the lady at the front desk was 100% incompetent & inconsiderate to perform her simple duties. i dont know who or what the culture is at this shop but ya’ll need a reality check. last time i checked, yall aint a 5 star eye brow shop. yall aint got no michelin star for cutting brows. for god sake, yall are a damn shop on south congress next to a nike outlet, a nike outlet. i challenge yall to be better. i challenge yall TO DO better! this type of energy dont belong in austin, tx.

Jacob is absolutely amazing! He was my esthetician and made the entire experience so comfortable from start to finish. He explained everything he was doing, checked in throughout the facial, and made sure I felt relaxed and confident the whole time. I originally went in for just one facial, but he did such an incredible job that I ended up becoming a member on the spot. Now I’ll be going back to see him once a month and honestly, that feels like the ultimate self-care commitment. Highly recommend booking with Jacob if you want great results, good energy, and an esthetician who truly cares. 💆‍♀️✨

Natalie is the best! She walked me through every step of the facial and created a personalized plan for my skin. She consistently provides exceptional care and treatment at every appointment!