milk + honey | 2nd Street District

I wanted to reach out regarding my recent hair appointment. I truly tried to be positive about the results, but after giving it time, I realized I should have spoken up sooner. I am extremely sad and disappointed with the results. I scheduled the appointment for full blonde highlights, regarding that I had previously gotten highlights done in march it was time for a touch up. I went in expecting expecting a lighter, brighter result similar to the reference photos I provided. Instead, my hair came out a mix of ginger, copper, orange, gold, and brown tones that appear brassy and do not resemble the look I wanted. I recognize that I may have contributed to the confusion when asked if I preferred a gold or ash tone, as I was unsure of the difference and mentioned “gold.” However, I did show the reference photos of what I wanted again for clarification, and I believed we were on the same page about the desired outcome since she said okay. Once she was done with the service I realized it doesn’t look like how I expected but I was scared to speak up since she was already done. I gave it a day trying to convince myself it’s not what I payed for but it’s okay, but I just couldn’t like it. I contacted the stylist afterward, and she kindly offered to re-tone my hair at no cost at her place. It was not a great experience it was uncomfortable and unprofessional but I had agreed in hopes of bettering my hair. Unfortunately, the toning did not improve the color, and I was told that I would need to schedule another appointment to achieve the look I originally requested. After paying $300 for full blonde highlights, I do not feel it is fair to pay an additional $300 to correct something that I was supposed to get the first time. I have been really sad about my hair and it is not something I can hide. I came very excited for a new look and trusted the stylist because I had seen her beautiful work on others but ended up crying over the results. I know the stylist is talented and has done great work in the past, but this outcome does not match the reference photos and is not what I paid for at all. I have been crying over the results because it just looks so bad. I would greatly appreciate either a refund or a corrective service to fix my hair. I have important events coming up and cannot go out with my hair looking a mess. Thank you for your understanding, and I hope we can find a fair resolution.

JD at Milk + Honey 2nd street in Austin is AMAZING! Literally the GOAT! Highly recommend him for color correction. He was kind, knowledgeable, professional and skilled. He took time to understand hair goals, what the hair had been through (serious box dye eeeek) and set realistic expectations. He was able to achieve exactly what was asked and made the experience enjoyable too. The entire staff was wonderful and we will def be loyal clients to JD!!!!!

I always love coming to Milk + Honey! The employees, the vibe, and the overall sense of calm make it such a special place. Every visit feels like a true reset. I had an express facial with Brooke, and it was an absolutely wonderful experience. From the moment we started, she took the time to really listen to where I am in my skincare journey and thoughtfully tailored the treatment to my needs. She was incredibly knowledgeable and explained everything in a way that felt empowering rather than overwhelming. Her care and attention made it clear that she genuinely wants the best results for her clients. The service was so relaxing that my Oura ring actually thought I was taking a nap during the treatment, which honestly says it all. Brooke creates such a calming, intentional experience, and I left feeling refreshed, cared for, and confident about my skincare. She is truly exceptional, and experiences like this are exactly why I keep coming back to Milk + Honey.