Totality Medispa

I had a really nice experience at Totality Medispa Daniel Island. From the front desk to the treatment room, everyone was kind and professional. Dr. Nicole made me feel comfortable throughout the process and explained each step clearly. It felt like a thoughtful and well managed appointment from start to finish.

I initially left this medspa very happy with my results. The filler in my chin looked great at first, and I was happy with the appointment overall. However, a couple of weeks later I noticed dimpling in my chin area and reached out to the office by text and phone. I was told it would resolve on its own. At my checkup a few weeks later, I brought it up again to the girl who saw me, but apparently she never documented that conversation. When I reached out again later about the same concern, the doctor responded by essentially implying I was lying and sent me screenshots showing how I had said I “loved my chin.” While I did express that I liked the filler, I also mentioned on multiple occasions that the Botox wasn’t right those are two separate things. It’s not my fault if their notes weren’t updated accurately. The doctor did offer to fix it, but after being made to feel like I wasn’t telling the truth, I didn’t feel comfortable returning. Also, during my initial consultation I only asked for filler in my chin. Instead of keeping the focus there, I was given a list of other things they thought I “needed,” including filler in my lips, Botox under my eyes, and filler in my nose. I can handle that kind of feedback, but not everyone can and it can be upsetting to come in for one specific area and leave with a list of perceived flaws. I really wish my experience had stayed as positive as it began. I’m not leaving this to be negative, just to share what happened and hopefully help them communicate less defensively and document things better moving forward.

I visited Totality Medispa on Daniel Island and appreciated the overall experience. The facility is clean with a calm setting. Dr. Nicole listened carefully to what I wanted and never made me feel rushed or pressured. The results are balanced and natural.