Envy Salon

I’m so disheartened because I was hoping I’d be leaving a good review.. I called last Thursday to schedule an appointment for Saturday & everything was fine. I called Saturday morning to confirm my appointment but Amy at the front desk let me know I was not on the schedule even though I just scheduled two days prior.. they were able to fit me in 45 min after said appointment time anyways so I didn’t get upset. Once arriving I was told I’d have to wait an additional 30 min which was confusing but I had time in the day to wait (ended up being almost 45 min of a wait) The service I wanted, I got talked out of by Tina the hairdresser but I trusted her word since she is the professional. I ended up getting a “curly cut” instead. My experience with her actually was good, customer service wise. It’s not uncommon to leave a salon with damp or wet hair to air dry for curly hair (your preference) so while wet I didn’t notice anything out of the ordinary plus the employees boasted about how good my hair turned out!! I get home and at this point my hair is lightly damp, my husband looks at my hair from outside the window & is SHOCKED. He couldn’t believe the way my hair turned out & told me to look at it. I look at it in my phone camera and the “layers” Tina put in were chunks. I show a friend who is a hair dresser & she was appalled by how horrible the hair does not blend. I also asked for no length taken off and my overall length is shorter. I called to let Amy know I was not satisfied and what are my options. She lets me know she will talk to the owner about coming in to get it fixed. I told her I’m not sure I want to because since my left side is so short, I would have to go even shorter on my right side just to match it which was not the goal from the beginning. My original service had nothing to do with a haircut, I just trusted Tina’s professional opinion to save my curls from having a baby 7 months prior. Amy lets me know she will discuss a refund from the owner Monday when she is back in the salon. George sends me an email Monday late afternoon but I didn’t get to it until yesterday because of work. When I call, I’m told if I don’t come in to get it fixed (which I already discussed why I declined that option) that I could come in M/W/F when the owner is in to see if my hair is worth a refund (Forgot to mention I was asked to send pictures and/or videos of my hair Saturday when I originally called & did so). I let George who was extremely kind & understanding know that I’m a full time working Mom & with my husband & babysitters’ schedules, I can only come in on Saturdays. The owner from my understanding through communication would not work with me & refused to refund this service. I’m at a loss & will not be getting a refund unfortunately. It’s also unfortunate that the owner Terri/Terry (unsure how her name is correctly spelled) cares more about money rather than a returning customer who just wanted to feel good in her skin after just having a baby not too long ago. I have plenty of friends who are business owners in the beauty industry that agree that this was a poor way to handle this situation. I can understand if I spent hundreds of dollars and took up hours of time that someone else could have been serviced, but I paid under $60 and took about an hour - hour and 15 min in the chair total. Other than the dissatisfaction of the hair cut, this review is mainly to point out how this business can better handle a situation like this in the future.

I got a Spa Pedicure from Adonis it was absolutely amazing and just the relaxing treatment I needed! Definitely going back again!! The rest of the staff is very kind as well, they help each other out and work as a team it made me very happy to see!

McKenna was awesome. She was great and gave me the haircut and color I've been searching for for the last 10 years. The atmosphere is relaxing and calming. The only complaint is that they not play slow music because I could have fallen asleep 😀.