W Salon Spa & Wine Bar

The team providing nail care is so talented! It's so great to see how well they work together and support each other. I’ve been seeing Emily for several months and she is truly incredible. My nails always turn out gorgeous and last so much longer than anywhere I’ve gone before. Her nail art is next-level—she’s creative, meticulous, and so talented. On top of that, all of the women are so sweet and clearly love what they do. I cannot recommend them enough!

This feedback concerns my recent appointment with Shannon McGratha. I had booked a pedicure and accidentally selected regular polish instead of my usual shellac. When I realized the mistake, I politely asked if we could switch to shellac instead. Unfortunately, Shannon declined, explaining there wasn’t enough time. While I understand this was my error in booking, I was disappointed by the lack of flexibility and willingness to accommodate the small change—especially as shellac typically takes only a few extra minutes to apply. As a mom of two young children, it’s not easy for me to find time for self-care or to visit the salon regularly. I also drive quite a distance to come here because I value the quality and experience the salon provides. I always choose shellac because of its durability and longer wear, which makes it the most practical option for my lifestyle. As a loyal client and VIP member, I was hoping for a bit more understanding and customer care in this situation. A little empathy and flexibility would have gone a long way in ensuring a positive experience.

I love the location, living in Hyde Park, but even if I didn’t live here, I would come here. From the moment I walk in, I feel like a very valued client. Everyone is so nice and helpful. I have used many of their services from Skin care to nails to hair and I think they do a great job with everything.