Woodhouse Spa - Detroit

Everything about me and my sister’s experience was amazing! From the booking with Lynn, which was a wonderful time with lots of laughs to the excellent service we received with Eternity and Gale, it was a time to remember! The ambiance of the main room was gorgeous and set you in the mood of relaxation. The teas served were on point and the Valentines Day treats were the cherry on top of the cake. My Esthetician Xylina was remarkable and even put me to sleep! lol. Best facial I’ve ever had! Please give all of your workers raises! They all deserve nothing less than the best for giving us the best experience! I would highly recommend coming back to Woodhouse Spa in Detroit. You will not be disappointed.

Wonderful experience! The spa is on the lower level, and it's nice and quiet and dark down there. Everything smelled so nice---from the essential oil diffusers throughout the spa to the robes. The waiting area was very nice--they had a little variety of snacks, water, and offered tea and wine. Unique was my massage therapist and did a great job. The table was nice and heated, and I loved the hot towels and peppermint oil Unique had. The staff were very friendly. Note: Make sure you scan the QR code at check out to get your parking validated. Also keep in mind a 20% gratuity is added automatically to your total. Definitely recommend! Plus, you're in a great location. I made sure to stop at The Lip Bar and Avalon Bakery after. :)

Woodhouse Day Spa Downtown Detroit Unfortunately, this was not the Valentine’s Day experience we expected, and we will not be returning. We booked couples massages for Valentine’s Day at 12:30 PM, scheduled well in advance. My wife was dropped off at the door at 12:15 PM while I parked the car. She checked us in, and shortly after, we were both taken to change. When I was brought to the massage room, I immediately let the staff know this appointment was supposed to be a couples massage. I was told they checked and that it was not this was the first issue, especially since the appointment was clearly booked as a couples service. We had also booked 80-minute massages. About an hour into the session, the therapist stated she was finished. I looked at the clock in the room, which read 1:27 PM far short of the 80 minutes we paid for. I didn’t make a scene and chose to calmly address the issue at the front desk. At the desk, I explained what happened and was told we were late, which was simply not true. Even if that were the case, the service still did not come close to the 80 minutes scheduled. The front desk attendant told us twice that we were late and made us wait while she spoke with the manager. The entire interaction made my wife and me feel like we were a burden rather than valued guests—especially disappointing on Valentine’s Day. We expected accountability and professionalism, not excuses. Because of how this situation was handled, we will not be visiting this location again.