MN NAF! Salon

I had an excellent balayage service in February 2025 that left me eager to return. I booked a second balayage for November 25th with a new stylist who was kind, still learning, and open to feedback. However, my second balayage did not turn out as expected. The finished look was noticeably different from the gradual, blended style I loved before—more like full foils with a clear, two-inch line from the scalp and an overall unnatural pattern. I provided a reference photo, but by the end of the long appointment I was tired, and the salon lighting made the color look acceptable. The next day, it was clear the result wasn’t what I wanted. I returned home for Thanksgiving and reached out immediately after. I contacted the salon before the end of the seven-day policy (despite Thanksgiving week) because the color did not match my expectations. I felt unheard during the consultation about the needed correction. The owner proposed that I pay full price to fix the color, which was later reduced to paying only for product costs. After paying over $300 for the original color and a haircut, and not receiving the color shown in the photo, I was disappointed with the outcome and how the situation was handled. I understand staff are learning, but I didn’t feel supported by the owner. This is further complicated by the fact I raised the issue within the allotted time and was still charged for a correction. I reviewed the salon’s written policy, which I understood to be: “We always offer corrections but they must be brought to us within one week of the service.” This policy was not upheld in my case, despite my proactive effort to follow it. Overall, I hope the salon takes feedback seriously and revisits how service issues and policy promises are communicated and resolved.

Ella was fantastic! After seeing her work on the insta page I just knew she'd get the vibe I was looking for! Great conversationalist andmost relaxing shampoo I've had in awhile!

Ella always does an AMAZING job with my hair. They are incredibly knowledgeable, and can answer any questions you may have. She takes great care of you, and is great to talk to as well. You’ll have perfect hair and a wonderful time when you work with Ella.