Lab & Lounge: A Concept Salon

This is disappointing to write because I’ve had good experiences here before and wanted to continue to support a women-owned/ POC business. Earlier this month, I came in for Mardi Gras nails and specifically asked the nail tech twice whether removal would be complimentary since they were done there. She informed me I can come back whenever to get them taken off at no charge even though I don’t plan on getting my nails done again. I rarely get my nails done, so I made sure to clarify. Yesterday, I drove from Metairie to Magazine Street to have 8 remaining gel nails removed (2 had already fallen off). I was then told it would be $15. I explained what I had previously been told, and the receptionist checked with both the owner, Rachel, and the nail tech who originally told me removal would be free. She came back, acknowledged the tech made a mistake, and apologized, BUT said they would not be honoring it or making any exception. It’s not about $15. It’s principle. It’s about standing behind your word. Having grown up in a family that owns a small business in New Orleans, I understand the importance of standing behind your word and working with a customer to come to a fair resolution when a mistake is made. Once a business admits the client was misinformed, I would expect some effort to make it right and remedy the situation, especially when it’s one of your returning clients. The effort simply wasn’t there. Unfortunately, I left very disappointed and won’t be returning and no longer recommending to any of my friends due to their customer poor service skills.

MICHELLE!!!! I could just end the review there but damn, this woman put in the WORK on this manicure. From top to bottom, side to side and start to finish it was perfection. Clean, precise and a whole artist. I’m not a manicure girl so booking this appointment was kind of big for me. It’s been less than 24 hours and I’m completely converted. I’m stoked to come back. The vibe between all the manicurists is really sweet too, they learn from each other and work together as a team to elevate their services. 20/10

First time here , came in from NYC, my sister in law booked the frist time client for me and it was up to par. Such a lovely place, loved the decor of the shop! the nail art was great! Artist was such nice and handled my nails with care. Two weeks later and my nails still look good. The base color she place was so when my nail grow its not as noticeable. Love it !!