Hello Sugar | North Hyde Park - Brazilian Wax & Sugar Salon

Savanna did my Brazilian wax and arm pits. She was very kind and made me feel comfortable as it was my first ever wax. However. The wax took over 2 hours. Which I think is strange, and it was extremely painful she was using tweezers to pluck most of the hairs. I’m not sure what was wrong during this appointment, Savanna is a lovely girl but I don’t think she knows what she’s doing. I hate leaving bad reviews but one of my arm pits is in so much pain and purple from bruising. The appointment was also about an hour late. I booked for 12:30, didn’t get in until 1:15 due to Savanna running behind with her previous client. This should’ve been my red flag.

I arrived to this locationn30 minutes early. I was advised through email the directions to enter the salon. When I approached the door i noticed that the number was wrong on the suite. I contacted who I "thought" was the front desk....I notified them that I was standing outside door #150 and aware that it was through my salon the representative told me I can open the door and cut through. I tried opening it and it only opened halfway as if there was a latch on it. Whoever I spoke to told me that they would text Mackenzie to let her know I was here ans hung up. 20 minutes later I was still standing outside. I called again and asked who I was speaking with and why the person who is supposed to be doing my wax can't contact me herself or why I can't call the office. The representative then told me after I asked numerous questions ( which I shouldve done the first time) that they were unable to transfer me. And that Mackenzie was looking for me. I told her that I was outside the front and that the other building next to it looked like a bank or office building. The representative came up with a million excuses. Not sure how this place has great reviews when you can barely get in contact with an ACTUAL person who works here. VERY UNPROFESSIONAL. And to whomever reads and responds to these reviews you need to do a better job at making sure your waxers can get in contact and actually make an effort with the person they're booked with. Not a random representative who probably is not even at said location.

I had my Brazilian wax done today by Mackenzie, and she was absolutely amazing! Extremely professional, skilled, and made the entire experience so comfortable. You can tell she really knows what she’s doing. I was very impressed with the quality of her work and how smooth everything went. On top of that, she has such a warm, friendly personality that instantly puts you at ease. Highly recommend her!