Brow Contour Dupont Circle (Bikini Sugaring + Brow Threading Boutique)

I walked by and decided to try their threading service as I needed just a clean-up. They were able to get me right in. I was in and out quickly with perfectly refreshed brows that maintained my original shape.

Potential Client Beware — the results at this establishment vary drastically. While I recognize this is one review of many, and I’m not usually one to comment/highlight negative experiences, especially with small businesses, but I feel compelled to share my most experience here. I’m both upset and insulted by the service I recieved. I’ve gone to this shop for years and I’ve always found this establishment to be both staple in the community and professional for eyebrow threading services. That said, I’m infuriated by my recent experience. My brows are razor thin and almost nonexistent. This is inconsistent with the services I’ve received in the past and not aligned with current beauty trends. To add insult to injury, the person who did my service blamed me for the end result and told this is what I wanted and asked for. She was rude, insulting, and dismissive. While appreciate management was empathetic, there was no resolution on how to reconcile the situation beyond offering to do my brow make-up and considering microblading. Given my experience with threading I would not consider a more permanent option like microblading at this establishment. Made more concerning is that the person who butchered my brows is still on staff. While I believe most of the staff is solid, I’d warn anyone visiting that they may end up in an upsetting situation like I found myself in because you may unknowingly end up with her threading your brows. I can’t underscore how unprofessional and insulting her response was. Again, I recognize this review is one of many, but I’d caution anyone going to this establishment to beware. The employees are not cross-trained and the results are varied.

I am in DC temporarily for cancer treatment so I wanted to find a place to get my lashes done because it’s the one (vain) thing that makes me feel better right now. This place got good reviews so I booked an appointment at the Eastern Market location since it’s near the place I’m staying. The night prior, they called and asked if I’d be willing to go to the Dupont Circle location instead so that the technician could fit in more appointments. It was annoying, but not a huge deal. I was getting lash removal & a new set of classic/hybrid lashes. I’ve been getting eyelash extensions for 13 years and this is by far the worst experience I’ve ever had. They were thin, whispy, pre-made fans that were poorly glued onto only some of my lashes. They started falling off almost immediately, and there were visible white clumps of glue that a friend pointed out because she thought I had crumbs on my eyes. One week later when I went to another eyelash studio, they couldn’t even tell I had any extensions on until they put me under the lights. I would’ve been better off just curling my own lashes & using mascara because mine are thicker & longer than whatever they used. I’ve never had such poor quality.