Inizio Hair Salon

Extremely disappointed my hair is completely damaged, I’ve been to Inizio Hair Salon before, and had a great experience with Camelia. She did my hair and cut beautifully, exactly what I asked for, and my hair was healthy, soft, and easy to manage afterward. Because of that positive experience, I decided to return this summer. Unfortunately, that was a huge mistake. This time, my appointment was with Tyler for a balayage, haircut, and blow dry at 2:00 PM. I didn’t leave until around 8:00 or 8:30 PM, six hours later, and my hair wasn’t even finished by the same person. Tyler handed me off to Hunter, who clearly didn’t want to take over, and they were going back and forth about it while I sat there. That should have been my first red flag. The color was not what I asked for, and when I mentioned it, I was told “that’s balayage.” Then, when Hunter blow dried my hair, it came out dry, frizzy, and puffy, nothing like how Camelia used to finish it. My hair felt rough and had lost its natural smooth texture. I even had to ask for serum to be applied because my hair was so dry. When I expressed that I wasn’t happy with the result, Tyler said they’d have to charge me extra for a silk press, even though that was never needed before. By the time I left, my hair puffed up immediately after walking outside, something that has never happened to me before. I went home and tried to fix it myself, but it just got worse..static, dryness, breakage, and shrinkage. I called the salon the next day to explain what happened. Nobody called me back. When I called again, I was told by another stylist, Alyssa, that I should just wear my hair natural because it was probably the weather. That response was completely dismissive and unprofessional. After multiple follow ups, the owner finally reached out. She offered to bring me back for a rehydration and steam treatment, which I agreed to. Unfortunately, it made no difference. My hair puffed right back up when I got home. When I explained this again, the owner downplayed my concerns and offered me some anti frizz products that cost about $8.99, which felt insulting after paying salon prices for professional care. I have attached pictures. The one in the olive green top is when Camelia did my hair, I stepped outside and my hair never puffed up. The other two pictures are from this year, right after leaving the salon, and my hair puffed up immediately. Ever since that visit, my hair does the same thing every time I do it, no matter what I try. At this point, my hair is completely damaged, dry, brittle, and doesn’t hold a style. I’ve spent months trying to recover it. The way my situation was handled was completely unprofessional from start to finish, and I wouldn’t recommend this salon to anyone who cares about their hair health. The only reason I’m giving one star is because they technically did cut my hair, but the long term damage, lack of accountability, and poor customer service make this a place I’ll never return to.

Chevelle is hands down the BEST! She is an attentive, knowledgeable, and caring stylist who is truly passionate about her work. Not only does she do an amazing job on my hair every single time, but she’s also constantly offering helpful tips on how to care for my hair between visits. I always leave her chair feeling confident and refreshed. I can’t recommend her enough!

TLDR: Loved my experience here and would absolutely recommend anyone with natural type 4 hair see Chevelle. I booked a silk press and cut with Chevelle for last Saturday. The young woman at the front desk was very friendly and I think I waited less than 1 minute for Chevelle to come out and welcome me. They took my coat, had me get settled in the chair and she LISTENED TO ME about what my hair issues are and what I was hoping for. Let me break down my issues so anyone experiencing the same can know what to expect if you have 4B/4C natural curls: hormonal changes to hair causing dry, brittleness, split ends, shedding, breakage, and unable to retain moisture even after deep conditioning. I went with a silk press and cut instead of a curly cut because I like to straighten my hair 4-5 times a year. I asked for a fluffier silk press for volume. I received the best shampoo and steam hydration treatment from Soraya (the massage chairs are amazing). While I was trying to retain as much length as possible, I deferred to Chevelle's experience on how much to cut off because I did not want the split ends/breakage to continue. She did such an amazing job I ended up with an adorable bob just at my shoulders with layers instead of a broken mess that was just past shoulder length. I could not get over how much shine and movement I had. I've lived with it for a couple days now and I haven't had any shedding or breakage.my hair is still shiny and bouncy. I cannot thank her enough. I've already scheduled a Wash & Go treatment with her for March so I can learn how to do a proper wash & go and retain the moisture and shine. So excited!